Due to the high number of no show clients and late cancellations that we receive clients are required to register their credit/debit cards details on booking.

The details are kept encrypted and cannot be seen by us but should a client not show up for their appointment, or give at least 48 hours notice of cancellation or 48 notice to move their appointment, then the client will be charged for the original appointment booked in full. If a client wants to cancel an appointment they must give at least 48 hours notice of cancellation by email- info@halosalons.london otherwise we will charge and not not refund them.

We do not want to do this and would much prefer to do your hair but we have to introduce this for fairness. You have booked the time of someone and that time cannot be resold and it is not fair to expect that person not to be paid for time when you have booked it out of their diary. When you book an appointment you accept that you are paying for someone’s time and not the service and agree that we can charge you in full for the service(s) time should the above terms not be met.

All clients agree by booking that they are paying for our time and not the service. Clients that arrive late by more than 15 minutes for their appointment or do not attend will be charged for the appointment booked. We know that things happen in life which are difficult to anticipate but it is not fair to book out a time slot in someone’s working day and then expect them not to get paid for events that have nothing to do with them.

Whilst we will always try to accommodate clients who are late that is based entirely on our other bookings and we will not keep other clients waiting to accommodate people that are late as that would not be fair on them or your stylist. We are a small business and have had to introduce these measures because of the extremely high number of clients (particularly New Clients) failing to show up or cancelling last minute. These terms are final and by booking you confirm that you have read and accept them.

Hair Extensions
Clients with hair extensions will def be charged extra for all services as it takes much longer to do. Any client wishing colour/chemical treatments must stop by for a consultaion prior to booking. We do not accept any responsibility for hair extensions that become loose or fall out during a service. Of course we will do our best to try to mitigate this but we cannot accept responsibility for someone elses work.